Since 1997, Sandbox Technologies has been providing unparalleled I.T. support to thousands of small to medium businesses throughout the U.S.
Our goal is simple - To alleviate the burden of I.T. for our customers, allowing them to focus on what's truly important to their business.
Our approach is effective. Our unique infrastructure, coupled with ongoing staff education and a culture of proactive support has helped us to secure a position as one of the top I.T. support firms nationwide.
Concierge LevelTM Service
At Sandbox Technologies, we understand that the notion of "one size fits all" doesn't apply to I.T. Some customers require more support, others less. Some like to be closely involved with their company's technology, while others prefer to remain hands off. That's why we've developed an innovative new approach to I.T. that we call Concierge LevelTM
Whenever a new customer engages our firm, we not only create a detailed I.T. profile
documenting their network, we also ask a series of questions that help us to better understand their individual business goals and priorities. With that information in hand, we adapt our service style to each customer's needs.
Customers receive a welcome package containing the contact information for their new Sandbox Technologies support team, consisting of a Primary and Secondary Engineer, Account Manager, Help Desk, and CIO. We encourage our clients to think of their support team as their personal technology concierges, happy to assist with problems, answer questions, or even work with other vendors in coordinating projects. Our team members are hand picked to go the extra mile for our customers
, and they don't stop until a challenge has been met
As part of the Concierge LevelTM
service, all of our employees subscribe to the philosophy that our customers are entitled to:
– Staff members are required to participate in ongoing education through third party certification programs, independent study,
and internal training sessions
held in our on-site facility
– The best I.T. support is often invisible to end users. Our remote monitoring capabilities
and preventative maintenance plans
enable us to address many problems before they're ever known to users.
– Promptly responding to questions and requests is just part of being professionals. We are committed to maintaining an open line of communication
and we keep an Engineer on call 24 hours a day, 7 days a week.
– One of the keys to successful I.T. management is organization. Thorough network documentation
and the effective tracking of support requests enables us to identify trends and make recommendations to improve network stability
and eliminate chronic issues
– Understanding your business needs helps us to plan for the future
. Proper planning is key, regardless of whether a business has two employees or two hundred. As advisors, we are constantly researching new processes and technologies that can potentially help our customers to improve productivity
and leverage technology to its fullest
We invite you to see for yourself why Sandbox Technologies is the premier choice for I.T. support. We know you'll appreciate the difference.